betkhela Privacy Policy
Your personal data matters to us. This policy explains exactly what information betkhela collects, how it is used, who it is shared with, and how you can exercise your data rights as a player in Bangladesh.
Six Core Privacy Commitments
Before you read the full policy, here are the six principles that guide how betkhela handles your personal information.
256-Bit SSL Encryption
Every data transfer between your device and betkhela's servers is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information travel over an entirely encrypted channel at all times.
No Data Sold to Third Parties
betkhela does not sell, rent, or trade your personal data to any external marketing companies, data brokers, or advertising networks. Your information is used solely for the purposes described in this policy.
You Control Your Data
Registered players have the right to access, correct, export, and request deletion of their personal data at any time. Submit a data subject request to our support team and we will respond within 14 calendar days.
Transparent Cookie Use
betkhela uses strictly necessary, functional, and analytics cookies only. We do not use third-party behavioural advertising cookies. Our cookie categories and their purposes are fully documented in the Cookies section of this policy.
Clear Retention Periods
We keep your data only for as long as it is necessary to deliver our services, fulfil legal obligations, and resolve disputes. Specific retention periods for each data category are published in the Data Retention section below.
KYC Data Handled Securely
Identity documents submitted for KYC verification (National ID, passport) are stored in an encrypted document vault, accessible only to authorised compliance staff. KYC documents are never shared with third parties except where required by law.
01 Overview
betkhela ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the betkhela website and its associated services. This Privacy Policy ("Policy") describes in plain English how we collect your personal information, the purposes for which we process it, the legal bases on which we rely, the circumstances in which we may share it with third parties, how long we retain it, and the rights you hold in relation to your data.
This Policy applies to all users of betkhela, including registered players, visitors who browse without registering, and any individual who contacts our customer support team. By accessing or using betkhela, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, you must discontinue use of the platform immediately.
betkhela is operated for the Bangladesh market. All support communications are conducted in English. This Policy is written in English and the English-language version is the authoritative version. If any translation of this Policy is made available, the English text shall prevail in the event of any inconsistency.
Policy Updates: betkhela may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, registered players will be notified by email and via an in-platform notification. The "Effective" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically.
02 Data We Collect
betkhela collects personal data through several channels: directly from you when you register or contact us, automatically through your use of the platform, and from third-party payment providers and KYC verification partners. The categories of personal data we collect are described below.
Registration & Account Data
When you create a betkhela account, we collect the following information: your full legal name (as it appears on your National ID), your date of birth, your email address, your mobile phone number (used for bKash or Nagad payment identification), and your chosen username and password (stored in hashed form — your plaintext password is never retained). You may also optionally provide a residential address in Bangladesh, which may be requested at the KYC verification stage.
KYC Verification Data
To comply with our anti-money laundering (AML) obligations and to enforce our 18+ age restriction policy, betkhela requires players to complete Know Your Customer (KYC) verification before processing any withdrawal request. KYC verification requires submission of a copy of a valid government-issued identity document — either your Bangladesh National ID (NID) card or a valid passport. A selfie photograph or "liveness check" image may also be required. These documents are processed and stored in a secure, encrypted document vault.
Transaction & Payment Data
betkhela collects records of all financial transactions associated with your account, including: deposit amounts and timestamps, withdrawal amounts and processing status, the mobile number or bank account used for bKash, Nagad, Rocket, or Upay transactions, and any bonus credits or adjustments applied to your account. betkhela does not store full payment card numbers. Card transactions (where applicable) are processed by PCI-DSS-compliant payment partners; betkhela retains only a transaction reference and partial masked identifier.
Gameplay & Betting Data
We collect detailed records of all gaming and betting activity on your account, including: game sessions played (title, provider, duration, stake, outcome), sports bets placed (event, market, selection, odds, stake, result), tournament participation, and bonus wagering progress. This data is used to deliver the service, detect fraud, resolve disputes, and produce account statements on request.
Technical & Device Data
When you access betkhela, our servers automatically log certain technical data, including: your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, referring URL, pages visited, time and duration of visits, and session identifiers. This data is collected for security monitoring, fraud detection, and platform performance optimisation.
Communications Data
If you contact our customer support team via live chat or email, we retain a record of that correspondence, including the content of messages and any attachments, the date and time of contact, and the resolution outcome. This data is retained to maintain service quality, train support staff, and resolve any subsequent disputes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Account Data | Name, DOB, email, mobile number, username | Provided by you at registration |
| KYC Documents | National ID scan, passport copy, selfie | Uploaded by you on request |
| Transaction Data | Deposit/withdrawal amounts, bKash reference, timestamps | Generated automatically on transactions |
| Gameplay Data | Game sessions, bets placed, outcomes, bonus usage | Generated automatically during play |
| Technical Data | IP address, device type, browser, session ID | Collected automatically via server logs |
| Communications Data | Live chat transcripts, support email content | Provided by you when contacting support |
03 How We Use Your Data
betkhela processes your personal data only for the purposes described below and only to the extent necessary for each stated purpose. We do not process personal data for purposes incompatible with those for which it was originally collected without first notifying you and, where required, obtaining your consent.
- Service Delivery: To register and maintain your player account, process deposits and withdrawals via bKash and Nagad, deliver casino games and sports betting services, and provide customer support.
- Identity Verification & Age Compliance: To verify that you are at least 18 years of age and to confirm your identity in accordance with our KYC and AML policies. Players must be 18 years or older — betkhela enforces this with no exceptions.
- Fraud Detection & Security: To monitor accounts and transactions for signs of fraud, money laundering, collusion, bonus abuse, use of automated betting tools, or any other prohibited conduct described in our Terms & Conditions.
- Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to apply any self-exclusion, deposit limit, or cooling-off period requested by you or triggered by our responsible gaming protocols. See our Responsible Gaming page for full details.
- Dispute Resolution: To investigate and resolve disputes between players and the platform, including reviewing bet settlement decisions and transaction records.
- Legal & Regulatory Compliance: To comply with applicable laws, respond to regulatory enquiries, and fulfil any reporting obligations that apply to betkhela's operations.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the betkhela platform, optimise game load times, and enhance the overall player experience.
- Communications: To send you account-related notifications (transaction confirmations, security alerts, password reset links) and, where you have opted in, promotional communications about bonuses and new games. You may opt out of promotional communications at any time.
No Automated Decision-Making with Legal Effect: betkhela does not make decisions that produce significant legal effects on individual players solely through automated processing without human review. Where automated systems flag an account for fraud review or responsible gaming intervention, a qualified member of our compliance team reviews the case before any account restriction is applied.
04 Cookies & Tracking
betkhela uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, and gather anonymised analytics data. The following cookie categories are in use on betkhela:
Strictly Necessary Cookies
These cookies are essential to the operation of the betkhela platform and cannot be disabled without breaking core functionality. They include your authentication session token (which keeps you logged in during a session), CSRF protection tokens (which prevent cross-site request forgery attacks), and load-balancing cookies (which route your requests to the appropriate server). These cookies do not track you across sessions or third-party websites and do not require your consent under applicable law.
Functional Cookies
Functional cookies remember your preferences to improve your experience on betkhela. Examples include: your preferred game lobby view (grid vs. list), your selected deposit method, and your preferred language setting. These cookies are session-scoped or expire within 30 days. They do not track your behaviour on external websites.
Analytics Cookies
betkhela uses first-party analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where players drop off during registration, and how long sessions typically last. All analytics data is aggregated and anonymised before analysis. betkhela does not use Google Analytics, Facebook Pixel, or any other third-party advertising analytics script that could share your data with external advertising platforms.
Managing Cookies: You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to block third-party cookies selectively. Please note that disabling strictly necessary cookies will prevent you from logging in to betkhela or completing financial transactions. Disabling functional cookies will reset your preferences on each visit. Analytics cookies may be blocked without affecting your access to the platform.
05 Data Sharing
betkhela does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.
Payment Processors
To process deposits and withdrawals, betkhela shares the minimum necessary payment-related data with our payment partners, including bKash, Nagad, Rocket, and Upay. This typically includes the transaction amount, your registered mobile number, and a platform-generated transaction reference. betkhela does not share your full account profile, betting history, or KYC documents with payment processors.
KYC Verification Partners
Where betkhela uses a third-party identity verification service to assist with KYC document processing, that partner will receive a copy of the identity document and photograph you submit. All KYC verification partners are bound by data processing agreements that restrict their use of your data to the verification purpose only and prohibit any secondary use or onward disclosure.
Game Software Providers
betkhela's casino games are powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token (containing a pseudonymous player identifier and your current balance) is passed to the game provider's server. Your full name, mobile number, KYC documents, and payment details are never shared with game providers.
Legal & Regulatory Disclosures
betkhela may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so — for example, in response to a lawful court order, a regulatory investigation into suspected money laundering, or a mandatory reporting obligation. In such cases, betkhela will disclose only the data specifically requested and will take reasonable steps to notify you of the disclosure where legally permitted to do so.
Business Transfers
In the event that betkhela undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via email and in-platform notification before it takes effect, and you will retain the right to request deletion of your data at that time.
06 Data Retention
betkhela retains personal data for the periods set out in the table below. These periods reflect the minimum time required to fulfil the relevant processing purpose and any applicable legal or regulatory obligation. After the stated retention period, data is securely deleted or irreversibly anonymised.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML regulatory obligation |
| KYC identity documents | Duration of account + 5 years after closure | AML and age-verification compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Gameplay & betting history | 3 years from last activity | Dispute resolution and fraud detection |
| Customer support communications | 3 years from date of contact | Dispute resolution and quality assurance |
| Technical / server log data | 12 months from collection date | Security monitoring and incident investigation |
| Anonymised analytics data | Indefinite (no personal data retained) | Platform improvement — no identifiable data |
Self-Exclusion Records: Where a player has requested self-exclusion under our Responsible Gaming policy, the record of that self-exclusion is retained permanently to prevent re-registration during the exclusion period and to protect the player's welfare. Self-exclusion records are not deleted upon request, as deletion would undermine the player's own welfare protection.
07 Your Rights
As a betkhela player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@betkhela with the subject line "Data Subject Request". We will acknowledge your request within 3 business days and provide a full response within 14 calendar days.
- Right of Access: You have the right to request a copy of all personal data that betkhela holds about you, including your account data, transaction history, and any KYC documents on file. We will provide this in a structured, commonly used format.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your registered email address or mobile number, corrections can be made directly from within your account settings or by contacting support.
- Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that betkhela is required by applicable AML and financial regulations to retain certain categories of data (account records, transaction records, KYC documents) for the periods specified in Section 6, regardless of an erasure request. Where erasure is not possible due to a legal obligation, we will explain the specific retention requirement in our response.
- Right to Restriction of Processing: You have the right to request that betkhela restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where you have objected to processing and a determination is pending.
- Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider, where technically feasible.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out of promotional emails by clicking the unsubscribe link in any marketing email or by contacting support. betkhela will cease sending marketing communications within 5 business days of receiving your objection.
- Right to Withdraw Consent: Where betkhela relies on your consent as the legal basis for any processing activity (for example, sending promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Identity Verification for Data Requests: To protect the security of player data, betkhela will verify your identity before processing any data subject request. You will be asked to confirm your registered email address and, in some cases, to provide a copy of your National ID. This verification step is mandatory and cannot be waived — it ensures that your data is not disclosed to any unauthorised party.
08 Data Security
betkhela takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:
- 256-Bit SSL/TLS Encryption: All data transmitted between your browser and betkhela's servers is encrypted using industry-standard 256-bit TLS. Our SSL certificate is monitored and renewed regularly. A padlock icon and "https://" prefix in your browser's address bar confirms that your connection is encrypted.
- Encrypted Data Storage: Sensitive data at rest — including KYC documents, hashed passwords, and financial records — is stored using AES-256 encryption on access-controlled servers.
- Access Controls: Access to player personal data within betkhela is restricted to authorised staff on a strict need-to-know basis. All internal access is logged and audited. Staff with access to personal data are bound by confidentiality obligations.
- Two-Factor Authentication (2FA): betkhela offers optional 2FA for all player accounts. We strongly recommend enabling 2FA to add an additional layer of security to your login. Internal staff systems require mandatory 2FA.
- Regular Security Audits: betkhela conducts periodic security assessments of its platform infrastructure, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
- Incident Response: In the unlikely event of a personal data breach that poses a risk to player rights, betkhela will notify affected players by email within 72 hours of becoming aware of the breach, and will take immediate steps to contain and investigate the incident.
Your Role in Account Security: While betkhela maintains strong technical safeguards, the security of your account also depends on you. Use a strong, unique password for your betkhela account, enable 2FA, and never share your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately at support@betkhela.
09 Contact & DPO
If you have any questions, concerns, or complaints about this Privacy Policy, or about the way in which betkhela processes your personal data, please contact our support team in the first instance:
Email: support@betkhela
Subject line: "Privacy Enquiry" or "Data Subject Request"
Response time: Within 14 calendar days
betkhela has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. The DPO can be reached at the same email address above. Please mark correspondence addressed to the DPO with the subject line "DPO — Privacy Matter" to ensure it is routed correctly.
Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). For written data protection enquiries specifically, we aim to provide a substantive response within 14 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 14 days, in which case we will notify you of the extension and the reason for it before the initial 14-day period expires.
Complaints: If you are not satisfied with our response to a privacy concern or data subject request, you have the right to escalate your complaint. betkhela encourages players to contact us directly in the first instance so that we have the opportunity to resolve the matter. We take all privacy complaints seriously and will work in good faith to reach a fair resolution.
This Privacy Policy was last reviewed and updated on 1 January 2026. betkhela reserves the right to amend this Policy at any time. Where amendments are material, registered players will be notified in advance via email and in-platform notification. Continued use of betkhela following notification of an update constitutes acceptance of the revised Policy.
Ready to Play on Bangladesh's Trusted Platform?
Your privacy is protected every step of the way. Explore our casino games, cricket betting, and slots — all secured with 256-bit SSL encryption and instant BDT payouts via bKash and Nagad.